As we make our products to order we do not offer refunds or returns. If an item does not fit, you can exchange for a different size. If you wish to exchange for a different size, please email us at swimbychloelouise@hotmail.com within 5 days of receiving your item. The customer is responsible for the cost of sending the item back to us, we will then cover the postage to send the exchanged item to you. 

 

We are unable process exchanges via Instagram, Facebook or TikTok. We cannot exchange bikini bottoms or lingerie for hygiene reasons.

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Please note, any item which is returned to us to be exchanged must be unused, unworn and unwashed. The item must be in it's original condition with no signs of wear. Signs of wear include but are not limited to: over-stretched material, fragrance & any other damage. Final decision as to whether an item has been used, worn or washed lies with Swimbychloelouise.